News and Insights to Transform Your Customer Support

What's New at Fortuity

Get the latest updates from Fortuity. From exciting company milestones to news shaping the world of customer support, this is where we keep you in the loop on everything that matters.

Latest News & Awards
Featured News
Inc. 5000 ranks Fortuity #12th Fastest Growing Private Company in Ohio
Inc. 5000 ranks Fortuity #12th Fastest Growing Private Company in Ohio

Fortuity ranks No. 844 on the 2024 Inc. 5000, its annual list of the fastest-growing private companies in America. With 589% three-year business growth, Fortuity ranks No. 12 as the fastest-growing private company in the state of Ohio.

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Fortuity & Columbus Urban League Announce Partnership Powered by Huntington National Bank
Employee Resources, Financial Services
Fortuity & Columbus Urban League Announce Partnership Powered by Huntington National Bank
Employee Resources, Financial Services

Fortuity & Columbus Urban League Announce Partnership Powered by Huntington National Bank. The Franklinton social enterprise creates a path to leave poverty wages for higher-paying customer support careers, and provides extra support to overcome outside barriers to employment.

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Employee Resources, Financial Services
Fortuity Founder & CEO Fred Brothers named Columbus Business First C-Suite Award Honoree
Fred Brothers
Fortuity Founder & CEO Fred Brothers named Columbus Business First C-Suite Award Honoree
Fred Brothers

Fortuity Founder & CEO Fred Brothers named Columbus Business First C-Suite Awards Honoree

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Fred Brothers

Ideas to Help Your Business Succeed

Looking to solve customer support challenges or take your team’s performance to the next level? These articles are packed with practical tips, fresh ideas, and proven strategies to help you get there.

Featured Blogs
Featured
Streamlining Claims Processing in Health Insurance Using AI
Healthcare, Health Plans, AI
Streamlining Claims Processing in Health Insurance Using AI
Healthcare, Health Plans, AI

AI isn’t just transforming internal operations—it’s fundamentally reshaping how customers interact with and experience the claims process in health insurance. From AI-powered chatbots to advanced analytics, the integration of artificial intelligence is streamlining workflows, enhancing customer satisfaction, and opening doors to new opportunities for personalization and efficiency. However, with these advances come significant challenges, including data privacy, legacy system integration, and ethical considerations. This blog dives deeper into the transformative power of AI in health insurance, its challenges, and the promising future it holds.

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Healthcare, Health Plans, AI
Why Onshore Customer Support is Crucial for Tax Services  
Financial Services, Fintech, Tax
Why Onshore Customer Support is Crucial for Tax Services  
Financial Services, Fintech, Tax

This blog explores the importance of onshore customer support in the tax industry, its benefits, and how it can transform your operations. Whether you’re a COO, CEO, or a customer service professional, understanding this shift is key to maintaining operational excellence and customer satisfaction.  

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Financial Services, Fintech, Tax

Find the Topics That Matter to You

Every industry faces unique challenges, and we’re here to help you navigate them. Explore articles and updates on healthcare and financial services to see how we’re helping businesses like yours thrive.

Ready to Transform Your Customer Support?

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