Streamline Operations with Insurance BPO Services
At Fortuity, we deliver scalable, compliant, and efficient outsourcing solutions tailored to the insurance industry.
From streamlining claims processing to supporting policyholders, our 100% onshore, onsite teams ensure operational and provider excellence.
Why Choose Fortuity to Support Your Policyholders?
Managing complex insurance operations requires a partner with deep industry expertise, a commitment to compliance, and a focus on delivering measurable results. Fortuity stands out by offering:
100% onshore, onsite support for sensitive insurance operations.
Robust compliance measures, including PCI DSS, HIPAA, and GDPR standards.
Proven methodologies for reducing costs while enhancing efficiency and customer satisfaction.
With decades of experience across property, casualty, life, health, and disability insurance, Fortuity is your trusted partner for seamless and secure outsourcing.
Tailored Services for Insurance Industry Excellence
At Fortuity, we offer a comprehensive suite of BPO services designed to meet the unique challenges of the insurance industry.
Our insurance service solutions include:
Licensed insurance agent support
Deliver professional assistance in sales, service, and customer inquiries with licensed expertise.
Claims intake, adjudication, & processing
Handle FNOL processes and manage claims with accuracy and efficiency, including full-file ownership.
Fraud detection & resolution support
Safeguard your operations with proactive fraud prevention and swift action.
Lifecycle management & underwriting support
Streamline policy creation, maintenance, and underwriting processes.
Weekend + after-hours sales & support
Extend accessibility with round-the-clock sales and support services led by licensed agents.
Customer & policyholder service support
Enhance policyholder satisfaction with responsive inbound and outbound customer care.
All of Fortuity’s customer support offerings are designed to drive value, reduce costs, and enhance your operational capacity. Learn more about our Insurance Services Solutions.
CAT Support Services
When every second counts, Fortuity delivers.
When disaster strikes, Fortuity is your trusted partner for fast, reliable Catastrophe (CAT) Support services. We stand up fully operational intake centers within 48 hours, ensuring seamless support for:
✔ First Notice of Loss (FNOL)
✔ Relocation & Temporary Housing Assistance
✔ Rental Car Coordination
✔ Emergency Travel Support
✔ And more
In the insurance industry, precision and compliance are critical to success. Fortuity ensures every interaction meets the highest standards of accuracy and security through:
Adherence to PCI DSS, HIPAA, and GDPR regulations.
Stringent fraud prevention and risk management protocols.
Advanced training for onshore teams to handle sensitive insurance data securely and professionally.
With Fortuity, you gain a partner who prioritizes your reputation, data security, and operational excellence.
Ensuring Compliance with Confidence
Results That Matter
Fortuity’s insurance BPO services deliver measurable improvements that drive success. Our clients have achieved:
Improved operational efficiency through streamlined claims and policy management processes.
Enhanced customer satisfaction by delivering personalized and responsive support.
Reduced operational costs through scalable, optimized workflows and staffing solutions.
Fortuity is your strategic partner for achieving long-term success.
Ready to Optimize Your Insurance Services Operations?
Streamline your processes, improve compliance, and deliver exceptional results with Fortuity’s Insurance BPO solutions.
Solutions That Drive Efficiency & Optimization
Stay ahead in insurance and insuretech with insights on optimizing customer support, enhancing claims processing, and leveraging technology for smarter, more efficient operations.
