Doctor and patient engaging positively in exam room

Transforming Healthcare Operations with High-Performance BPO Services

At Fortuity, we specialize in delivering scalable, compliant, and patient-centric outsourcing solutions tailored to the unique demands of the healthcare industry. Whether managing patient engagement or optimizing claims workflows, our 100% onshore teams ensure exceptional results.

Healthcare BPO team collaboration

Why Choose Fortuity for Healthcare BPO?

Healthcare organizations operate in high-stakes environments that demand precision, compliance, and empathy. Fortuity offers a strategic advantage by providing:

Onshore, on-site teams trained to handle Protected Health Information (PHI) in compliance with HIPAA and CMS standards.

Proven methodologies that enhance operational efficiency while prioritizing patient satisfaction.

A track record of success in supporting health systems, payers, provider organizations, and healthtech companies nationwide.

With Fortuity, you gain a partner committed to delivering measurable improvements in care delivery and operational excellence.

Tailored Services to Elevate Healthcare Operations

Fortuity’s healthcare BPO services are designed to meet the diverse needs of healthcare providers, payers, and healthtech companies.


Our healthcare solutions include:

Patient outreach and engagement agent

Drive better outcomes through appointment scheduling, follow-ups, and educational outreach.

Patient Outreach & Engagement

Patient care agent using phone headset

Remote Patient Monitoring

Enhance RPM with 24/7 support, and streamlined processes to improve patient care and outcomes.

Pharmacy patient interacting with pharmacist in pharmacy setting

Facilitate Rx plan enrollments, benefit explanations, and medical device assistance.

Pharmaceutical Services

Healthcare provider smiling and using tablet in hospital setting

Assist with prior authorizations, care coordination, and revenue cycle management.

Provider Support

Claims management team members collaborating

Claims Management

Optimize claims adjudication processes with accuracy and speed.

Smiling member support agent

Open Enrollment & New Member Support

Enhance patient satisfaction by streamlining open enrollment and providing better support for new members.

Each service is delivered with an unwavering commitment to compliance, empathy, and operational excellence. Explore Our Full Healthcare Offerings.

Uncompromising Compliance and Quality

In healthcare, precision and regulatory adherence are paramount.

Fortuity delivers peace of mind through:

  • Comprehensive HIPAA and CMS compliance.

  • Secure processes for handling sensitive PHI.

  • Rigorous training programs to ensure teams deliver consistent, quality-focused support.

With Fortuity, you can trust that every interaction aligns with the highest standards of care and security.

Woman doctor and patient interacting in waiting area
Healthcare compliance and data team reviewing positive metrics in a meeting
BPO service agent smiling on phone

Fortuity’s healthcare BPO services deliver outcomes that matter:

  • Improved patient engagement and satisfaction.

  • Enhanced operational efficiency through optimized workflows.

  • Reduced administrative burden for providers, allowing them to focus on patient care.

Let us help your organization achieve measurable improvements in care delivery and operational success.

Results You Can Trust

Ready to Optimize Your Healthcare Operations?

Discover how Fortuity’s healthcare BPO solutions can transform your processes, enhance compliance, and deliver exceptional results.