Turning Customer Support Challenges into Business Wins
At Fortuity, we specialize in onshore, on-site customer support and back-office solutions for industries that demand reliability, quality, and results.
We Deliver Seamless Support for Complex Needs
Fortuity provides omnichannel customer support and back-office solutions designed for industries that can’t afford mistakes—like healthcare, insurance, and financial services.
With 100% onshore, on-site teams, we deliver the reliability, compliance, and quality your business needs to thrive.
Our Secret Sauce?
People-HOW.
High-Impact Skills
Outcome-Driven Operations
Workforce Excellence
Great support starts with great people. Fortuity’s People-HOW approach transforms customer support by focusing on quality, operational efficiency, and team growth. By investing in our teams, we create skilled, motivated associates who deliver results that make a real difference for your business.
Proven Outcomes You Can Trust
We’re obsessed with performance, and it shows:
Our dedication has earned us recognition like:
Built on Purpose. Driven by Results.
Fortuity exists to empower people and deliver exceptional outcomes.
Advancement
We create opportunities for growth and career success.
Results
We prioritize quality and performance in every interaction.
Impact
We make a difference—for our clients and our community.
Connecting Talent with Opportunity in Central Ohio
Pathways Program participants engaging in professional development
Through the Pathways Program, Fortuity partners with companies like CoverMyMeds to create career pathways for underutilized talent in Central Ohio. This program doesn’t just support local businesses—it transforms lives by unlocking potential and delivering measurable results.
Access Untapped Talent
Connect with a highly skilled, underutilized workforce in Central Ohio.
Strengthen Community Ties
Demonstrate intentional local outsourcing while supporting workforce development.
Create Career Opportunities
Empower diverse candidates with meaningful employment in your organization.
Build a Strong Pipeline
Create a sustainable source of qualified, committed talent for long-term success.
Participants in the Pathways program have witnessed a remarkable 30% increase in wages in less than 12 months, demonstrating that…
Doing Good is Good Business.Our leaders nurture culture and unity by living our values and working to instill them in our team members.
Our Values
Commitment
We are dedicated to the success of our customers, partners and employees.
Character
We strive to consistently do the right thing by being honest, open, ethical and fair.
Teamwork
We are one team; our success depends on our collective energy, intelligence and contributions.
Each and every one of us has the courage to teach, learn and grow in order to shape a better future.
Leadership
Community
It takes people with different ideas, strengths, interests, and backgrounds to make our company succeed.
Heart
We are genuinely concerned about the needs of others and seek first to understand, then respond with compassion.
Meet Our Team
Adrienne Johnson
TRAINING & QUALITY MANAGER
Katie Robinson
CO-FOUNDER, CHIEF PEOPLE & BRANDING OFFICER
Ron Riley
ASST. CUSTOMER EXPERIENCE MANAGER
Craig Vretas
DIRECTOR OF BUSINESS DEVELOPMENT
Braman Wysong
CUSTOMER EXPERIENCE SUPERVISOR
Kristen Brothers
VP OF PERFORMANCE EXCELLENCE & INSIGHTS
DIRECTOR OF CUSTOMER EXPERIENCE
Mari Floyd
MARKETING & COMMUNICATIONS MANAGER
Tim Foyer
DIRECTOR OF BUSINESS DEVELOPMENT
Fred Brothers
FOUNDER & CHIEF EXECUTIVE OFFICER
SR. HUMAN RESOURCES MANAGER
Raychele Milillo
BUSINESS MANAGER