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Navigating the Talent Shortage: Why Insurance Companies Are Turning to BPOs
The insurance industry is facing a significant challenge that many other sectors are also grappling with: a severe talent shortage. In particular, the demand for licensed insurance agents has far outpaced the supply. Many companies are struggling to retain or even recruit agents with the expertise needed to handle increasingly complex underwriting, claims, and customer service processes.

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Insights That Advance Care and Innovation
Find articles, updates, and tips for improving patient support, streamlining workflows, and staying ahead in healthcare and healthtech.
Ideas That Strengthen Trust and Drive Growth
Explore insights and strategies for enhancing customer experiences, boosting efficiency, and navigating compliance in financial services and fintech.
Solutions That Drive Efficiency & Optimization
Stay ahead in insurance and insurtech with insights on optimizing customer support, enhancing claims processing, and leveraging technology for smarter, more efficient operations.