Fortuity Launches InsuranceWorks™ Solution for Insurance Agencies
COLUMBUS, OH, November 11th, 2025 – Fortuity, a U.S.-based provider of business process outsourcing (BPO) and contact center solutions with HubZone Certification, has unveiled InsuranceWorks™, a Full-Service Agency Solution designed to help insurance agencies scale faster, sell more, and streamline operations. This innovative solution provides fully licensed, U.S.-based insurance agents and back-office support professionals operating from Fortuity’s secure contact center hub in Central Ohio. Agencies gain immediate access to sales-driven professionals who can sell and service policies nationwide.
The program is led by Jamey Hendrix, Vice President of Insurance Solutions at Fortuity, who brings over 20 years of leadership in insurance operations and contact center strategy. Hendrix has scaled high-performing sales teams for top carriers like Nationwide, Globe Life, and Progressive, delivering multimillion-dollar gains in direct written premium and pioneering new approaches to agent recruitment, compliance, and outsourcing.
“InsuranceWorks is a smarter way for agencies to scale with less risk,” said Hendrix. “It allows agencies to access experienced, licensed agents ready to sell and service—without the HR, compliance, or staffing headaches.”
Fortuity’s centralized Ohio-based model eliminates the complexity of managing remote employees by handling hiring, training, licensing, and compliance. Agencies leveraging InsuranceWorks can reduce costs by up to 30–40% compared to traditional staffing models while maintaining full compliance and exceptional customer satisfaction.
Built for performance and scalability, InsuranceWorks combines fixed-rate pricing with culture-fit recruiting and proprietary training. Every agent is licensed in all 50 states, trained to represent each client’s unique brand voice, and operates under strict HIPAA, GLBA, and PCI DSS compliance standards. The result? Measurable, consistent performance from day one.
“InsuranceWorks is the next evolution in how agencies scale profitably,” Hendrix added. “We’re delivering the people, process, and performance to grow with confidence—without ever compromising compliance or customer trust.”
Fortuity is headquartered in Columbus, Ohio, and is known for its community-focused, onshore contact center model that serves highly regulated industries including insurance, healthcare, and financial services.
To learn more about Fortuity InsuranceWorks, visit www.fortuity.com/InsuranceWorks or contact Kathleen Militello, Director of Business Development, at kathleen.militello@fortuity.com
About Fortuity
Fortuity is an industry leader in customer support and back-office solutions designed for healthcare, insurance, and financial services organizations with HubZone Certification. With entirely onshore and on-site teams, Fortuity prioritizes performance, employee satisfaction, and measurable outcomes. The company’s expert services empower businesses to enhance productivity, improve customer satisfaction, and increase operational efficiency. For more information, visit www.fortuity.com.
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