Fortuity Calling named a Columbus Business First Corporate Citizenship finalist.

Insurance providers know all too well the challenges that come with peak demand periods. Whether it’s during open enrollment, after a natural disaster, or following significant legislative changes, these times bring a high influx of policyholders needing immediate support. Responding effectively during these periods is crucial—but scaling operations quickly and efficiently is no small feat. This blog lays out a comprehensive strategy for insurance professionals to adapt and thrive during peak periods, with a specific look at how strategic partnerships with business process outsourcing (BPO) providers can make scaling seamless.

When it comes to managing complex back-office functions, businesses often face the strategic decision of whether to outsource these processes or keep them in-house. Back-office functions such as payroll, accounting, IT support, and data management play a critical role in ensuring smooth operations, but they can also be time-consuming and resource-intensive.

This decision can significantly impact efficiency, costs, scalability, and even the overall focus of the business. By outsourcing, companies can leverage specialized expertise and reduce overhead, while keeping operations in-house offers greater control and alignment with company goals.