What We Do

Fortuity provides high-quality, omni-channel supplemental customer support as an extension of your business at a competitive price.

Supplemental Staffing

We handle the challenge of hiring, training, and managing high-volume support roles, so you can focus on your core responsibilities.

  • We streamline the hiring, training and management of support functions at scale to save you time and resources

  • We tailor recruitment based on custom job descriptions, utilizing diverse assessment techniques to find the perfect fit, supported by a ready pipeline of qualified candidates for quick staffing

  • Our inner-city location along a major bus route attracts an untapped pool of talent so we can quickly and easily fill open positions with quality candidates

Premium Quality and Productivity

Our 100% onsite, high-performance culture delivers premium results.

  • We swiftly adopt innovative practices for enhanced quality and productivity creating a champion/challenger approach our clients can use to drive performance in their own operations

  • By delivering top-notch training and coaching, providing clear expectations, promoting accountability and fostering a strong culture of engagement and community, we ensure an elevated level of service

  • At Fortuity, we go the extra mile to connect our team with the best community resources available, alleviating their overall stress and enabling them to maximize their performance.

Empower Untapped Communities

When you choose to outsource with Fortuity, you're not just improving your bottom line; you're also empowering untapped communities and individuals to unlock their full potential.

  • Fortuity’s strategic location attracts highly qualified candidates from all over Columbus's urban core

  • 65% of Fortuity employees identify as “non-white” and 71% live in Moderate to Poor Opportunity Neighborhoods

  • Our Pathways Program allows our clients to hire fully-proven agents into their organizations, promoting diversity, facilitating faster growth and ensuring motivated and satisfied employees with lower turnover rates

Participants in the Pathways program have witnessed a remarkable 30% increase in wages in less than 12 months, demonstrating that

Doing Good is Good Business.

The Pathways Program

Join companies like CoverMyMeds in providing a pathway to permanent employment with highly desirable Columbus employers

  • Gain access to a whole new talented segment of the Central Ohio workforce that is historically underutilized

  • Demonstrate intentional local outsourcing, and participate in an outstanding workforce development program that sets your company apart

  • Become more involved in the community by providing career opportunities to an untapped labor pool in our urban core

  • Create a pipeline of qualified, diverse candidates for your organization