How We’re Different

By prioritizing employee satisfaction and a positive work environment, we ensure the best possible service for customers.

Happy Employees = Happy Customers

It’s no secret that agents who work in a positive environment are more satisfied, longer-tenured and better skilled.

We invest heavily in employee training, with individual performance and multiple career development opportunities for promotions and wage increases
Fortuity provides free, onsite access to mental health services and connects our employees with essential support systems such as housing, food, legal aid and medical resources
The combination of these elements results in a high-performance culture with more productive, invested agents who provide the best possible service at competitive rates

The deliberate location of our center in Columbus’ Urban Core makes us a magnet for an untapped workforce.

Contact centers are typically situated in prosperous suburban areas, making it challenging for inner city employees to commute reliably
Our centralized location with easy access to the busline ensures quick and convenient accessibility for candidates, regardless of their preferred mode of transportation

Building a world-class customer service workforce becomes a less daunting task through the Pathways Program.

Allows our clients to hire fully-proven agents into their organizations, promoting diversity, facilitating faster growth and ensuring motivated and satisfied employees with lower turnover rates
Our clients have access to exceptional talent that helps them create an outstanding workforce that sets them apart

Despite the widespread transition to remote work, we made a deliberate choice to maintain our onsite operations.

Maintaining onsite operations means delivering top-notch training and coaching while fostering a community-driven culture
This approach has allowed us to successfully minimize attrition rates, uphold exceptional quality and productivity and consistently provided exemplary service to both our clients and their valued customers

We go the extra mile to connect our team with resources to alleviate their overall stress, enabling them to maximize their performance.