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Navigating the Talent Shortage: Why Insurance Companies Are Turning to BPOs
The insurance industry is facing a significant challenge that many other sectors are also grappling with: a severe talent shortage. In particular, the demand for licensed insurance agents has far outpaced the supply. Many companies are struggling to retain or even recruit agents with the expertise needed to handle increasingly complex underwriting, claims, and customer service processes.

Outsourcing vs. In-House: Which is the Best Option for Your Business?
When it comes to managing complex back-office functions, businesses often face the strategic decision of whether to outsource these processes or keep them in-house. Back-office functions such as payroll, accounting, IT support, and data management play a critical role in ensuring smooth operations, but they can also be time-consuming and resource-intensive.
This decision can significantly impact efficiency, costs, scalability, and even the overall focus of the business. By outsourcing, companies can leverage specialized expertise and reduce overhead, while keeping operations in-house offers greater control and alignment with company goals.

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