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Navigating the Talent Shortage: Why Insurance Companies Are Turning to BPOs
Blog Post Katie Robinson Blog Post Katie Robinson

Navigating the Talent Shortage: Why Insurance Companies Are Turning to BPOs

The insurance industry is facing a significant challenge that many other sectors are also grappling with: a severe talent shortage. In particular, the demand for licensed insurance agents has far outpaced the supply. Many companies are struggling to retain or even recruit agents with the expertise needed to handle increasingly complex underwriting, claims, and customer service processes.

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Outsourcing vs. In-House: Which is the Best Option for Your Business?
Blog Post Katie Robinson Blog Post Katie Robinson

Outsourcing vs. In-House: Which is the Best Option for Your Business?

When it comes to managing complex back-office functions, businesses often face the strategic decision of whether to outsource these processes or keep them in-house. Back-office functions such as payroll, accounting, IT support, and data management play a critical role in ensuring smooth operations, but they can also be time-consuming and resource-intensive.

This decision can significantly impact efficiency, costs, scalability, and even the overall focus of the business. By outsourcing, companies can leverage specialized expertise and reduce overhead, while keeping operations in-house offers greater control and alignment with company goals.

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Insights That Advance Care and Innovation

Find articles, updates, and tips for improving patient support, streamlining workflows, and staying ahead in healthcare and healthtech.

Ideas That Strengthen Trust and Drive Growth

Explore insights and strategies for enhancing customer experiences, boosting efficiency, and navigating compliance in financial services and fintech.

Solutions That Drive Efficiency & Optimization

Stay ahead in insurance and insurtech with insights on optimizing customer support, enhancing claims processing, and leveraging technology for smarter, more efficient operations.