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Bridging the Go-Live Gap: Key Strategies for a Successful Outsourcing Partnership
Blog Post Katie Robinson Blog Post Katie Robinson

Bridging the Go-Live Gap: Key Strategies for a Successful Outsourcing Partnership

Outsourcing back-office customer support can be a game-changer for companies looking to boost efficiency, cut costs, and enhance service quality. The disconnect—commonly referred to as the "Go-Live Gap"—can undermine the success of even the most promising outsourcing partnerships.

Success comes from building a partnership rooted in long-term engagement, proactive support, and continuous alignment. Clear communication, regular performance monitoring, and a commitment to your goals are essential to bridging the Go-Live Gap and ensuring a high-performing collaboration.

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Scaling Operations During Peak Demand: A Game Plan for Insurance Providers
Blog Post Katie Robinson Blog Post Katie Robinson

Scaling Operations During Peak Demand: A Game Plan for Insurance Providers

Insurance providers know all too well the challenges that come with peak demand periods. Whether it’s during open enrollment, after a natural disaster, or following significant legislative changes, these times bring a high influx of policyholders needing immediate support. Responding effectively during these periods is crucial—but scaling operations quickly and efficiently is no small feat. This blog lays out a comprehensive strategy for insurance professionals to adapt and thrive during peak periods, with a specific look at how strategic partnerships with business process outsourcing (BPO) providers can make scaling seamless.

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Insights That Advance Care and Innovation

Find articles, updates, and tips for improving patient support, streamlining workflows, and staying ahead in healthcare and healthtech.

Ideas That Strengthen Trust and Drive Growth

Explore insights and strategies for enhancing customer experiences, boosting efficiency, and navigating compliance in financial services and fintech.

Solutions That Drive Efficiency & Optimization

Stay ahead in insurance and insurtech with insights on optimizing customer support, enhancing claims processing, and leveraging technology for smarter, more efficient operations.