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Insights That Advance Care and Innovation

Find articles, updates, and tips for improving patient support, streamlining workflows, and staying ahead in healthcare and healthtech.

Healthcare and Healthtech Articles
Streamlining Claims Processing in Health Insurance Using AI
Streamlining Claims Processing in Health Insurance Using AI

AI isn’t just transforming internal operations—it’s fundamentally reshaping how customers interact with and experience the claims process in health insurance. From AI-powered chatbots to advanced analytics, the integration of artificial intelligence is streamlining workflows, enhancing customer satisfaction, and opening doors to new opportunities for personalization and efficiency. However, with these advances come significant challenges, including data privacy, legacy system integration, and ethical considerations. This blog dives deeper into the transformative power of AI in health insurance, its challenges, and the promising future it holds.

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Fortuity Launches Pathways Program with CoverMyMeds as First Employer Partner
Fortuity Launches Pathways Program with CoverMyMeds as First Employer Partner

Fortuity Launches Pathways Workforce Development Program, Welcomes CoverMyMeds as First Employer Partner. This new program helps provide a pathway to permanent employment with Central Ohio’s best companies!

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Ideas That Strengthen Trust and Drive Growth

Explore insights and strategies for enhancing customer experiences, boosting efficiency, and navigating compliance in financial services and fintech.

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Why Onshore Customer Support is Crucial for Tax Services  
Why Onshore Customer Support is Crucial for Tax Services  

This blog explores the importance of onshore customer support in the tax industry, its benefits, and how it can transform your operations. Whether you’re a COO, CEO, or a customer service professional, understanding this shift is key to maintaining operational excellence and customer satisfaction.  

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Fortuity & Columbus Urban League Announce Partnership Powered by Huntington National Bank
Fortuity & Columbus Urban League Announce Partnership Powered by Huntington National Bank

Fortuity & Columbus Urban League Announce Partnership Powered by Huntington National Bank. The Franklinton social enterprise creates a path to leave poverty wages for higher-paying customer support careers, and provides extra support to overcome outside barriers to employment.

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