Who We Serve
Considering outsourcing your customer support functions? Choose a partner that not only benefits your business but also empowers untapped communities in Central Ohio.
Healthcare
At Fortuity, our expertise in providing customer service for healthcare companies sets us apart as a trusted partner. We specialize in offering essential support for patients, providers and payers.
Improve patient satisfaction
Reduce waiting times
Increase patient-centered care and engagement
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Our agents are trained and experienced working in a HIPAA-compliant environment to safeguard your organization and maintain patient trust.
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Our agents are compliant with CMS rules and are experienced at handling PHI. This ensures patient information is handled with the utmost care and confidentiality.
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Fortuity agents receive comprehensive training on handling sensitive healthcare information, understanding medical terminology and providing empathetic support to patients dealing with health-related concerns.
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Our team can handle inquiries and support requests through various channels such as phone calls, emails, web chats and secure messaging platforms to cater to diverse patient preferences.
Financial Services
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We keep abreast of changes in financial regulations and compliance requirements to ensure that our customer interactions and processes remain compliant.
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We ensure robust security measures to protect sensitive financial data and adhere to industry regulations such as PCI DSS (Payment Card Industry Data Security Standard) and GDPR (General Data Protection Regulation).
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Fortuity utilizes data analytics tools to analyze customer interactions, identify trends, predict customer needs and improve overall service quality.
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We hire and train agents who possess a strong understanding of financial products, services, regulations and industry-specific terminology who are trained to make cross selling and upselling a primary function of their role.
With over 30+ years of combined experience in start-up and established financial service and support sectors, we understand the complexities and challenges that come with managing outsourced functions.
“As leaders in the community, it’s our job to continue creating opportunity for our neighbors and give back in meaningful ways.”
— Miranda Gill, Vice President of Network Services at CoverMyMeds